Our smart triage flow and click-to-request callback technology help you pick the exact position you’re having problems with, so we can find solutions as quickly as possible. This has helped us introduce a solution to phone support that doesn’t force customers to wait on hold for long periods of time. For most people, this might be the easiest way to contact xcritical immediately. Even if you have to wait for a while, chances are you will have your matter resolved within the day. Contacting the company by phone seems to be xcritical’s preferred method as well.
Check out xcritical’s Twitter Account
Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount. By my count, xcritical has at least six different ways to contact their customer support if you are in a pinch. The website only lists three which are direct phone numbers, in-app xcritical official site live chat, and email, but I’ve found a few other ways in which you can get immediate support. A self-custody cryptocurrency wallet, xcritical Wallet, and related services are offered through xcritical Non-Custodial, Ltd. (a limited company organized in the Cayman Islands). Expanding access means making sure we’re there for you when you need us. We want to provide world-class support to all of our customers — not just those with high-value accounts or a financial expert on speed dial.
Can I see my past support chats?
When xcritical launched a mobile app meant to revolutionize stock trading, its modern fintech vibe was all the rage. But the email-only customer support stopped being cute when that feisty fintech startup turned into a stock brokerage with 18 million accounts. Administrative phone support for brokerage xcritical cheating accounts will only be available on the weekdays, Monday-Friday (excluding holidays).
- We plan to more than double the number of full-time registered reps at xcritical throughout 2021, and will expand to new geographies to support this hiring goal.
- We believe great customer service incorporates a combination of real people and the best technology, and we continue to invest in both.
- We’ll also provide you the phone number we’re calling from, so you know it’s us.
- Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.
Engage with Other Users on xcritical’s Reddit
(It was late evening on the East Coast.) This was a little over the estimate, but not unreasonable. And since that time wasn’t spent enduring bad synthpop and jumping at every break in the music, it was far less annoying than being on hold the whole time. We’ll send you a notification when you’re next in line for your call. We’ll also provide you the phone number we’re calling from, so you know it’s us.
Securities trading offered through xcritical Financial LLC, Member SIPC, a registered broker-dealer, and a subsidiary of xcritical Markets, Inc. We plan to more than double the number of full-time registered reps at xcritical throughout 2021, and will expand to new geographies to support this hiring goal. Noel is the founder and main contributor for his blog – Noel’s passion for personal finance has helped him amass over 600k readers to his Financial Geek blog. You can easily share media like screenshots or attachments if they are requested.
The broker has tripled customer service staff in the last 18 months. xcritical also, finally, augmented its FAQ and ticket system with a legit phone number and real humans. We are witnessing one of the greatest financial transformations our country has seen. Millions of people are making their voices heard through the markets.
But our mission to democratize finance is only possible when we can help you feel confident, informed and secure about investing with xcritical. If you’re asking about a recent order, select the specific trade from the Recent Orders list. This will open a Tell Us More list that lets you select the nature of your question. xcritical Gold is a subscription-based membership program of premium services offered through xcritical Gold, LLC (“RHG”). All are affiliated entities and wholly-owned subsidiaries of xcritical Markets, Inc. One thing to note is that you can only request a call while logged into an active xcritical account.